Search results for " Case study"
showing 10 items of 59 documents
An exploration of digital ride-hailing multisided platforms' market dynamics: empirical evidence from the Uber case study
2020
PurposeThe purpose of this paper is to experiment a dynamic performance management (DPM) approach to explore and assess the business dynamics of digital ride-hailing platforms with a focus on both supply and demand sides, and related interplays.Design/methodology/approachThe research adopts the DPM framework supported by simulation-based experimentations for developing a systemic case interpretation of Uber Inc. and its specific business complexity.FindingsThe emerging scenario analysis reveals that changes in the commission percentage for drivers and cutting prices for customers (car hailers) by competitors have significant impacts on the car-hailing industry.Originality/valueDPM and assoc…
A longitudinal examination of the transition to symbolic communication in the second year of life
2003
Between 10 and 24 months of age, children progress from communicating through conventional signals to communicating through symbols in a variety of situations. The present study investigates this transition analysing mother–child communication frames and the child’s communicative acts, and tracing the developmental changes in both frames and communicative acts. Four children (2 girls, 2 boys) and their mothers were observed longitudinally and extensively, from 10 to 24 months of age, using a multiple case-study method. Through the detailed investigation of these single cases, clear developmental trajectories were found, showing that conventional frames and representational gestures ‘bridge’…
CLIL and Literary Education: Teaching Foreign Languages and Literature from an Intercultural Perspective—The Results of a Case Study
2020
This article intends to explore the relationship between CLIL and literary education by considering the results of a case study involving the teaching of foreign literatures from an intercultural perspective in Italian secondary schools. In the first part we introduce a model of literary and intercultural communicative competence and in the second part we present a case study implemented in three secondary schools in Northern Italy. A qualitative research design was implemented and data were collected through interviews with teachers and questionnaires answered by students. The results revealed that while teachers focus on the intercultural dimension of literature only in terms of the expan…
Customer data collection infrastructure and Customer Experience Management:The SAQ Case Study
2017
Channel integration makes Customer Experience Management more complex and requires from retailers a regeneration of their value proposition. A longitudinal case study reveal a hierarchical sequence of operant resource triad: cultural mindsets, strategic directions for designing value propositions, and a dynamic system of capabilities for continually renewing customer experiences. The implementation of a customer data collection infrastructure, the adoption of an iterative and sequential innovation process, and the mobilization of cross-functional and multidisciplinary project teams, will help develop the firm’s dynamic system of capabilities.
Analyzing Stakeholder Diversity in G2G Efforts: Combining Descriptive Stakeholder Theory and Dialectic Process Theory
2008
Author's version of an article published in e-Service Journal, 6 (2), 3-23. Previous research indicates that the benefits of e-government initiatives are slower to realize than initially expected. This has partly been ascribed to the particularly complex settings of e-government projects, consisting of a variety of stakeholders promoting different and often conflicting objectives. Yet few studies have explicitly addressed the inherent challenges of this diversity. This study presents an analytical approach for investigating contradictory stakeholder interests by combining descriptive stakeholder theory and dialectic process theory. Descriptive stakeholder theory is concerned with why some s…
Negotiating Ethics-in-Action in a Long-term Research Relationship with a Young Child
2021
AbstractThis article continues the discussions of relational ethics put forward in Human Arenas in “Arena of Ethics” (Hilppö et al., 2019). Our aim in this article is to explore and discuss relational ethics, as ethics-in-action, in a long-term research relationship with a child. Our question is: How is ethics-in-action negotiated during critical incidents in the construction of a research space that involves a long-term research relationship with a young child? This article is based on a research project that focused on children’s transitions in early childhood education and care (ECEC). These transitions include the transition from home care to ECEC as well as transitions from child group…
The role of roles in risk management change: the case of an Italian bank
2014
This paper explores the role of roles (i.e. groups of actors characterised by the same functional tasks within an organisation), and of their interactions, within processes of change in risk management (RM). By combining insights from the literature on RM and from institutional studies, this paper suggests that change in RM can be interpreted as a process that involves both enabling and precipitating dynamics [Greenwood, R., & Hinings, C. R. (1996). Understanding radical organizational change: Bringing together the old and the new institutionalism. The Academy of Management Review, 21, 1022â1054. doi:10.5465/AMR.1996.9704071862] between different roles. Aiming to address these dynamic…
Energy-environmental and cost assessment of a set of strategies for retrofitting a public building toward nearly zero-energy building target
2017
Abstract The purpose of this study was to assess an energy retrofit of a building representative of those in public tertiary stock, to improve energy performance toward nearly Zero-Energy Building (nZEB) requirements. The building is located in the campus of the Politecnico di Milano University (Italy). Several hypothetical improvements regarding the building envelope and plants were assessed in terms of energy savings, costs, and the reduction of greenhouse gas emissions. The results of the study show that it is possible to reduce primary energy demand and associated emissions up to 40% from the current values by adopting market-available and well-proven technological solutions for retrofi…
Amidst Uncertainty–or Not? : Decision-Making in Early-Stage Software Startups
2019
It is commonly claimed that the initial stages of any startup business are dominated by continuous, extended uncertainty, in an environment that has even been described as chaotic. Consequently, decisions are made in uncertain circumstances, so making the right decision is crucial to successful business. However, little currently exists in the way of empirical studies into this supposed uncertainty. In this paper, we study decision-making in early-stage software startups by means of a single, in-depth case study. Based on our data, we argue that software startups do not work in a chaotic environment, nor are they characterized by unique uncertainty unlike that experienced by other firms. pe…
Using organizational influence processes to overcome IS implementation barriers: lessons from a longitudinal case study of SPI implementation
2014
A fundamental tenet of the information systems (IS) discipline holds that: (a) a lack of formal power and influence over the organization targeted for change, (b) weak support from top management, and (c) organizational memories of prior failures are barriers to implementation success. Our research, informed by organization influence, compellingly illustrates that such conditions do not necessarily doom a project to failure. In this paper, we present an analysis of how an IS implementation team designed and enacted a coordinated strategy of organizational influence to achieve implementation success despite these barriers. Our empirical analysis also found that technology implementation and …